At CheerFunds.org, we understand the importance of transparency and fairness in online fundraising and donation transactions. This Cancellation & Refund Policy explains how donation cancellations, refund requests, payment disputes, and related situations are handled on our platform.

By using CheerFunds.org, creating campaigns, or making donations through the platform, you agree to the terms outlined in this policy.

Donations Made on the Platform

All donations made through CheerFunds.org are voluntary contributions intended to support fundraising campaigns listed on the platform. Since crowdfunding donations are generally transferred towards social, medical, educational, charitable, emergency, or humanitarian causes, donations are usually considered final and non-cancellable.

Before making a donation, we strongly encourage donors to:

• Carefully review campaign details
• Verify the purpose of fundraising
• Confirm donation amount before payment
• Use personal discretion while contributing

Refund Eligibility

Although donations are generally non-refundable, refund requests may be considered under limited circumstances, including:

• Duplicate payment transactions
• Unauthorized payment activity
• Technical errors during payment processing
• Incorrect donation amount charged due to system issues
• Failed transactions where money was deducted but donation was not processed successfully

Refund requests are subject to review and approval by our internal team and payment service providers.

Non-Refundable Situations

Refunds may not be provided in the following situations:

• Donor changes their mind after donating
• Dissatisfaction with campaign outcome
• Delay in campaign completion
• Funds already transferred to campaign organizers
• Disputes between donors and campaign beneficiaries
• Donations made voluntarily with proper authorization

CheerFunds.org acts as a technology platform connecting donors and campaign organizers and cannot guarantee campaign outcomes or beneficiary actions.

Refund Request Process

If you believe you are eligible for a refund, you may contact us with the following details:

• Full name
• Registered email address
• Transaction ID
• Payment date
• Donation amount
• Reason for refund request

Refund requests should be submitted within a reasonable period from the transaction date.

? Email: admin@cheerfunds.org

Our support team will review your request carefully and may ask for additional information if required.

Refund Processing Time

Approved refunds are generally processed within 7–15 business days depending on:

• Bank processing timelines
• Payment gateway policies
• Technical verification procedures
• Financial institution processing speed

Please note that payment gateway charges, banking fees, or taxes may not always be refundable.

Campaign Cancellation

CheerFunds.org reserves the right to suspend, pause, reject, or remove campaigns from the platform if:

• False or misleading information is identified
• Fraudulent activities are suspected
• Legal or compliance issues arise
• Platform policies are violated
• Required verification documents are not provided

In such cases, fund withdrawals may be temporarily held for review and investigation purposes.

User Responsibility

Campaign organizers are responsible for:

• Providing accurate campaign information
• Using funds for the intended purpose
• Maintaining transparency with donors

Donors are responsible for:

• Reviewing campaign details before contributing
• Verifying donation information carefully
• Making donations voluntarily and responsibly

Payment Security

All transactions on CheerFunds.org are processed through trusted third-party payment gateway providers using secure encrypted systems.

However, users are advised to:

• Keep payment credentials secure
• Avoid sharing OTPs or passwords
• Report suspicious activities immediately

Changes to This Policy

CheerFunds.org reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice.

Users are encouraged to review this page periodically for any changes or updates.

Continued use of the platform after updates indicates acceptance of the revised policy.

Contact Us

If you have any questions regarding cancellations, refunds, transactions, or payment-related concerns, please contact us:

 Email: admin@cheerfunds.org
 Website: CheerFunds.org